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FREQUENTLY ASKED QUESTIONS
COMMON TECH SUPPORT
InQuiries
For technical support,
please e-mail techsupport@assetlearning.com
What is the Carnegie
Action System?
The Carnegie Action System
(CAS) is an online reinforcement program to the 12-week Dale Carnegie
Course that's delivered directly to your desktop. The CAS is also
an introduction to the Dale Carnegie human relation principles.
(Subscription lasts for one year and is renewable each year.)
How is the CAS unique?
- Delivery. There is a one-time
installation from the Web to your computer, where the CAS will
be housed and accessed at any time as long as you are online.
No future installations, passwords or access steps!
- Scheduling. The software
has a scheduling feature that allows you to program the time of
day you want to take a lesson. Once scheduled, the CAS will automatically
open every day at that time.
- Flexibility. The lessons
automatically come in a sequence that reinforces the course; however,
you can decide what to focus on and have the ability to skip around
and meet your immediate needs.
- Reinforcement. Each lesson
is based on a Dale Carnegie principle. Action steps are recommended
for application to help you achieve your desired goals. Further
online reinforcements include inspirational examples, progress
checks for self-evaluation, a daily journal and links to related
areas.
- Self-paced. The CAS allows
you to manage your time through its scheduling feature, self-select
lesson capacity, and the ability to decide how much time to spend
on each lesson.
- Action. The CAS helps you
take action toward achieving your breakthroughs and applying the
Dale Carnegie principles.
What is the Leadership
Action System?
The Leadership Action
System (LAS) is an online reference program to the 7-week Leadership
Training for Managers®™ Course that's delivered directly to your
desktop or retrievable from the Web. (Subscription lasts for one
year and is renewable each year.)
How is the LAS unique?
- Delivery. There is a one-time
installation from the Web to your computer, where the LAS will
be housed and accessed at any time as long as you are online.
No future installations, passwords or access steps!
- Scheduling. The software
has a scheduling feature that allows you to program the time of
day you want to take a lesson. Once scheduled, the LAS will automatically
open at that time.
- Flexibility. The lessons
automatically come in a sequence that reinforces the course; however,
you can decide what to focus on and have the ability to skip around
and meet your immediate needs.
- Reinforcement. Each lesson
is based on a leadership principle. We recommend you complete
the action steps to apply what you learned. Other online reinforcements
include articles and stories that illustrate effective leadership,
a multiple-choice scenario to steer you in the right direction
and links to related websites.
- Self-paced. The LAS allows
you to manage your time through its scheduling feature, self-select
lesson capacity, and the ability to decide how much time to spend
on each lesson.
- Action. The LAS helps you
take action toward achieving effective leadership at work.
What benefits will
I receive from the CAS and LAS?
You will have continued
reinforcement for up to one year after the course ends. You will
strengthen your course experience. You will stay motivated. And
you'll be given the opportunity to take action on the DC principles
and leadership principles.
Is it the same as my
Dale Carnegie Course® or LTM Course?
No. The action systems
are online reinforcement programs for the Dale Carnegie programs
with additional, original content not found in the courses.
How long do I have
to use the product?
Your CAS or LAS subscription
lasts for one year from the date of registration. (You have up to
90 days to register after you purchase.)
How many lessons are
there?
There are 60 lessons in
the CAS and 36 lessons in the LAS.
How long will it take
me to go through a lesson?
It generally takes 10
to15 minutes to thoroughly absorb a lesson; however you can spend
as much or as little time as you desire. The action steps you are
encouraged to take each day are meant to be a seamless part of you
daily life.
Once I buy the product,
how soon will I get it?
Once the purchase process
is completed, you will be directed to a web page that will walk
you through the download and installation of your action system.
Is there a money-back
guarantee?
Yes, you can return the
CAS or LAS for a full refund within 14 days of purchase if you purchased
it through a Dale Carnegie sponsor or directly through Asset Learning.
When I submit a story
where does it go? Who reads it? Will I be notified if Dale Carnegie
publishes it?
A team of content editors
will read your submission. You will be notified if it is selected
for publication.
Is my Journal private
or can anyone access it?
Your journal is strictly
confidential and will not be disclosed to outsiders.
Do I have to take a
test after I finish the lesson?
You are given the opportunity
to test your understanding of the lesson in the Life Solutions and
Business Solutions sections, which simulate real-life scenarios
in which you might apply what you learned at Dale Carnegie Training.
Every response (right or wrong) has been designed to reinforce the
lesson. Even "wrong" answers can help you achieve breakthroughs.
Will my instructor
know how I answer the questions?
No. The questions are
for self-evaluation purposes only. |